Professional Summary
A highly skilled and results-oriented professional with extensive experience in technical success, account management, and information security, bolstered by a strong educational background and numerous industry certifications. Proven track record in leading cross-functional teams to deliver innovative cyber security solutions, managing customer relationships, and driving the adoption of Agile, CI/CD, and SecDevOps principles. Recognized for innovation, establishing best practices, and contributing to business impact and regulatory compliance.
Key accomplishments include forming and leading the Collaboration Tools team at Wells Fargo, managing the Automated Dynamic Application Security Testing Team at Wells Fargo, and serving as the IT Project Leader for Mobile Technologies at the University of Pennsylvania. Expertise in Atlassian stack implementation, integration, and expansion, with a strong background in threat management and technical account management. Demonstrated ability to provide strategic guidance to large customers, champion customer needs within globally distributed teams, and develop comprehensive documentation to improve deployment strategies. Adept at collaborating with stakeholders, managing vendor relationships, and mentoring team members.
Key accomplishments include forming and leading the Collaboration Tools team at Wells Fargo, managing the Automated Dynamic Application Security Testing Team at Wells Fargo, and serving as the IT Project Leader for Mobile Technologies at the University of Pennsylvania. Expertise in Atlassian stack implementation, integration, and expansion, with a strong background in threat management and technical account management. Demonstrated ability to provide strategic guidance to large customers, champion customer needs within globally distributed teams, and develop comprehensive documentation to improve deployment strategies. Adept at collaborating with stakeholders, managing vendor relationships, and mentoring team members.
WORK EXPERIENCE
Kraken - Security and IT
Senior Manager, Productivity Platforms
July 2024 – Present
Senior Manager, Productivity Platforms
July 2024 – Present
Sourcegraph - Technical Success
Strategic Technical Advisor
October 2022 – July 2024
Strategic Technical Advisor
October 2022 – July 2024
Atlassian - Advisory Services
Sr. Technical Account Manager
April 2020 – October 2022
Sr. Technical Account Manager
April 2020 – October 2022
- Provided guidance to large customers to build and deliver value to their business, demonstrating thought leadership to frame the customer's strategic direction
- Cut across multiple technical disciplines and customer roles to guide the implementation, integration, and expansion of the Atlassian stack
- Reached into all parts of Atlassian’s globally distributed team to champion the customer’s cause and facilitate a deeper level of engagement
- Matured the TAM craft practice by establishing best practices and publishing customer-facing documentation to improve deployment strategy
- Internal efforts: Customer Intelligence, Security Practice & Champion, Podcast Producer
Wells Fargo Bank - Cyber Threat Management
Various Roles
June 2015 - April 2020
Various Roles
June 2015 - April 2020
Cyber Threat Collaboration Tools
Information Security Manager & VP
January 2019 – April 2020
Information Security Manager
August 2018 – January 2019
Technology Relationship Manager
December 2015 – August 2018
Information Security Engineer
June 2015 – December 2015
Information Security Manager & VP
January 2019 – April 2020
- Established the Collaboration Tools team, hiring engineers and developers to broaden adoption of Atlassian tools, Agile, CI/CD, and SecDevOps principles to service IS division
- Handled direct development and support of tools with organization-wide impact, consulting on application config and custom code to address business needs
- Co-led the cyber threat metrics committee, developed Tableau dashboards, integrating multiple data sources, including Atlassian, SharePoint, and in-house applications
- Formulated team standards and documented best practices to ensure team consistency
- Received Golden Spoke Champion recognition (Top 1% Performer) due to business impact contributions aiding to address regulatory compliance
Information Security Manager
August 2018 – January 2019
- Managed a team of 18 full time application security testers and business consultants
- Matured and formalized the testing process of a newly formed Automated DAST Team
- Mentored the professional development and skills advancement of junior testers
Technology Relationship Manager
December 2015 – August 2018
- Led development teams of 3-6 engineers to deliver cyber security technology solutions following Agile/DevOps from ideation/POC to production/maturity, incorporating risk management, stakeholder engagement, and executive reporting
- Customized & documented 30+ service desks and 100+ software tracking Jira projects, including workflows, field configurations, & permission schemes, serving 5000+ users
- Maintained content for internal & public sites as the SharePoint Collection Administrator
- Served as the Business Continuity Administrator/Manager, guiding strong BCP posture
- Handled relationships with security vendors, aiding in the POC process of new initiatives
Information Security Engineer
June 2015 – December 2015
- As a part of the Red team, performed web app, mobile, and hardware static, dynamic, & comms penetration testing, vulnerability assessments, and Red team exercises
- Reported on findings, providing remediation and hardening recommendations
- Created framework documentation on information security tools and techniques, including pen testing for mobile devices, networks, hardware, & social engineering
- Developed process to track assessments, tools, and reporting templates
University of Pennsylvania - Information Systems and Computing
IT Project Leader for Mobile Technologies
January 2013 - June 2015
IT Project Leader for Mobile Technologies
January 2013 - June 2015
- Served as the Lead for Mobile tech, offering consulting services on mobile operation strategies, device security, and app evaluations to IT faculty and staff
- Managed workload for 2 indirect staff and initiative-based matrix team members
- Organized the Penn IT Staff Convention, a twice annual tech conference highlighting IT innovation and developing collaboration at Penn, with 700+ attendees
- Managed technical relationships with hardware vendors & cellular carriers
- Developed guidance and delivered 30+ presentations on key mobile topics, including device hardening, market trends, and deployment tools
- Researched, tested, and regularly communicated with Penn's IT staff about all areas of mobile technology, distributing reports on the latest security announcements
- Campus-wide initiatives: Security Liaisons, Almanac Tips, & 2 Step Verification
University of Pennsylvania - Wharton Computing and Information Technology
IT Support Specialist
October 2010 - January 2013
IT Support Specialist
October 2010 - January 2013
- Designed a business tracking system leveraging Microsoft SharePoint/Dynamics CRM, including document handing, content tracking, & workflows in SharePoint Designer
- Led migration to the Parature ticketing system across administrative departments
- Evaluated existing business tools and coordinated the development of mission critical improvements with external vendors